XiaoYingLou Terms of Service

1. Acceptance of Terms

Welcome to XiaoYingLou. The service is operated by Beijing Renji Cloud Technology Development Co., Ltd.

By accessing, registering for, logging into, uploading photos to, purchasing from, or otherwise using XiaoYingLou, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree to these Terms, please stop using the Service.

If you are under 18, you should use the Service only with the consent and guidance of a parent or legal guardian.

2. Service Description

XiaoYingLou provides ID photo, portrait photo, professional profile photo, and related photo processing and generation services. Users may upload photos, choose photo specifications, backgrounds, clothing, makeup, hairstyle, and style templates, and receive photo results for submission, display, or personal use.

Available features may change as we improve quality, workflows, specification libraries, payment methods, and delivery options. The actual features and service scope are those shown in the product, Mini Program, app, or website at the time of use.

3. User Accounts

Some features may require account registration or login. You are responsible for providing accurate and complete information and for keeping your account credentials secure.

You are responsible for losses caused by voluntarily disclosing, lending, transferring, or failing to protect your account credentials. If you suspect unauthorized use or a security issue, please contact support through the product or official support channels.

4. User Uploaded Content

You retain ownership of your original uploaded photos and content. To provide photo processing, generation, storage, download, after-sales support, and safety review services, you grant us permission to use, process, store, and transmit your uploaded content within the necessary scope.

You represent and warrant that:

• You have the lawful right to upload and use the relevant photos, portraits, likenesses, and content;
• If a photo includes another person, you have obtained the necessary consent from that person;
• The uploaded content does not infringe any third party's portrait rights, privacy rights, copyrights, trademarks, or other lawful rights;
• The uploaded content complies with applicable laws, regulations, public order, and platform rules.

5. Generated Results and User Responsibility

XiaoYingLou generates photo results based on your chosen specifications, templates, styles, and uploaded photos. Results may be affected by the quality, pose, lighting, clarity, selected template, and system capability.

You may use generated results for lawful personal ID photos, resumes, professional profiles, social avatars, business display, or other lawful purposes, subject to these Terms and applicable laws.

XiaoYingLou makes reasonable efforts to generate photos according to the specifications and options you select, but does not guarantee that any external institution, exam registration system, visa/passport authority, school, employer, platform, or other third party will accept, approve, or pass the photo. Different submission scenarios may have their own requirements for size, background, clothing, clarity, review rules, and human judgment. You are responsible for confirming and finally determining whether the photo meets the requirements before submission.

You must not use generated results for fraud, identity misuse, deception, infringement, illegal promotion, or other improper purposes.

6. Prohibited Uses

You must not use the Service to:

• Upload, process, or generate photos of another person without explicit consent;
• Generate, publish, or distribute illegal, harmful, threatening, abusive, defamatory, vulgar, pornographic, violent, or otherwise improper content;
• Create content that impersonates another person, deceives others, or misleads the public;
• Process, display, or distribute content involving minors in an inappropriate manner;
• Infringe intellectual property rights, portrait rights, privacy rights, reputation rights, or other lawful rights of others;
• Attack, interfere with, scrape, reverse engineer, abuse, or disrupt the Service or related systems;
• Engage in any other activity that violates applicable laws, regulations, regulatory requirements, or platform rules.

7. Payment, Points, and Refunds

Some features may require payment or points. Prices, benefits, point rules, payment methods, and service content are subject to what is displayed on the purchase page at the time of purchase.

Refund and compensation principles:

• Free services do not involve payment refunds. If a free feature fails, we will make reasonable efforts to fix the issue or provide another processing opportunity.
• If a system technical issue causes a paid service to fail completely, such as generation failure with no result, inability to download the photo, or payment processing errors, we will refund the corresponding points or the actual payment amount as appropriate.
• If a user is subjectively dissatisfied with the photo result, such as expression, atmosphere, aesthetic style, or personal preference, but the photo was generated normally according to the selected specification and main options, payment refunds are generally not supported. We may refund the points used for that generation or provide another generation opportunity according to product rules.
• If a paid result clearly fails to match the selected key specification or core option, such as selecting a blue background but receiving a white background, or if the result clearly fails basic ID photo usability requirements and cannot be used as an ID photo, we may provide regeneration, points refund, or payment refund after verification.
• For issues caused by low-quality uploaded photos, wrong specification selection, incorrect information, user error, differences in third-party institution review standards, or changes in submission requirements, we will provide reasonable assistance but do not guarantee payment refunds.
• Refund or compensation requests should be submitted within 3 days from the date the photo result is generated or becomes available for download, and should include the order ID, issue description, and necessary screenshots.
• If the user has deleted the relevant photo, original upload, or generated result from “My Photos” or the album, making it impossible for us to verify the issue, compare evidence, or confirm the service result, the related refund, points return, or regeneration request may not be accepted.

Points Packages and VIP Packages

• VIP packages are prepaid points packages. Purchasing a VIP package adds the stated number of points to the user’s account.
• Points can be used only inside XiaoYingLou for eligible paid photo services, including ID photos, premium ID photos, and profile photo generation where available.
• Points are deducted according to the point price shown at the time the user starts a paid service. Different services may require different numbers of points.
• Package value examples, discount labels, or estimated usage counts such as “about N photos” are for reference only. Actual usage depends on the selected service and the point cost shown at checkout.
• Purchased points are valid for 12 months from the date of purchase, unless a different validity period is shown before purchase.
• VIP packages are not subscriptions and do not renew automatically.
• Points have no cash value, cannot be withdrawn, transferred, resold, exchanged for cash, or used outside XiaoYingLou.
• After a package is successfully purchased and points are credited, cash refunds are generally not supported except where required by law or where the service cannot be provided due to our technical failure.
• If a photo generation fails because of a system error, the points used for that failed generation will be returned to the user’s account automatically or after support review.
• If the user requests a refund for a package, any already-used points or delivered services may be deducted from the refundable amount where permitted by law.
• The user must confirm these package terms before completing a VIP package purchase.

8. Intellectual Property

The XiaoYingLou product name, brand, interface design, software, programs, text, images, graphics, workflows, specification libraries, templates, and other content provided or developed by us are protected by applicable laws.

Without our written permission, you may not copy, modify, distribute, sell, lease, reverse engineer, or otherwise improperly use any part of the Service.

9. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain service stability, security, and result quality, but we do not guarantee that the Service will always be uninterrupted, error-free, or accepted by every external submission standard.

To the extent permitted by law, we are not liable for losses caused by network failures, third-party services, payment channels, device issues, user error, force majeure, or other reasons beyond our reasonable control.

10. Service Changes, Suspension, and Termination

We may adjust service content, features, rules, or prices due to business development, compliance requirements, technical upgrades, or security needs.

If you violate these Terms, applicable laws, or platform rules, we may restrict, suspend, or terminate your access to the Service and reserve the right to pursue legal responsibility.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the People's Republic of China.

Any dispute arising from these Terms or the use of the Service should first be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to a competent people's court.

12. Updates to These Terms

We may update these Terms from time to time. Updated Terms will be published on the relevant page and take effect from the publication date or the effective date stated on the page. Your continued use of the Service means you accept the updated Terms.